Harvey Ride Account Deletion

How to Request Account Deletion

Users can request deletion of their Harvey Ride account and associated personal data by contacting support@harveyride.co.za.

Please include the phone number or email address used to create your Harvey Ride account.

Data We Delete

Once we receive the request, we will delete account profile data, contact details, saved location data, and ride-related personal information where legally possible.

Data We May Retain

Some transaction, safety, fraud prevention, dispute, or accounting records may be retained where required by law or legitimate business obligations.

Delete specific data without deleting your account.

Harvey Ride Driver users can open the Driver app and go to Profile → Privacy & data → Manage/Delete my data to request deletion of selected data while keeping their account active.

The Driver app currently supports requests to delete these specific data categories: profile photo, vehicle photo, uploaded driver document files, saved last live location, and driver push notification tokens.

Harvey Ride Rider users can open the Rider app and go to Account → Privacy & data → Manage/Delete my data. The Rider app currently supports requests to delete these specific data categories: rider profile photo, uploaded rider ID document, rider push notification tokens, and old trip push token snapshots from completed, cancelled, expired, rejected, failed, or no-driver-found trips.

Certain trip, payment, accounting, dispute, fraud-prevention, safety, security, operational, or legally required records may be retained when necessary. Harvey Ride does not claim that retained records are deleted.

Data needed for an active trip, unresolved payment, dispute, safety review, fraud-prevention review, or legal obligation may be retained until the legitimate reason no longer applies.

Support

Account deletion requests: support@harveyride.co.za or WhatsApp +27 76 756 2485.