Harvey Ride Cancellation & Refund Policy
Rider Cancellation
Riders may cancel a trip if they no longer need it. If the driver is already on the way or has arrived, cancellation rules or fees may apply in future versions.
Driver Cancellation
Drivers should only cancel when necessary, such as safety concerns, incorrect pickup details, vehicle issue, or emergency.
No Driver Found
If no driver is available, the trip may expire or be cancelled automatically.
Refunds
If digital payments are active, refund handling will depend on the payment method and trip status. During beta, support may manually review payment issues.
Cash Trips
For cash trips, riders and drivers are responsible for completing payment at the end of the trip.
These policies are provided for Harvey Ride's beta launch and may be updated as the service grows. For urgent safety matters, contact local emergency services first.